Shipping Policy

1. Shipping Coverage

We deliver across all 28 states and 8 Union Territories of India. Whether you're in Mumbai, Delhi, Bangalore, or a tier-3 city — LUXE STORE delivers to your doorstep.

We currently do not offer international shipping, but we're working on it. Stay tuned for updates on our global expansion.

2. Shipping Timeframes

Standard Delivery: 4–7 business days for most pin codes across India.

Express Delivery: 1–2 business days available for select metros (Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Pune, Kolkata). Express delivery can be selected at checkout for an additional fee.

Same-Day Delivery: Available for orders placed before 2:00 PM in Mumbai only. We're actively expanding this service to more cities.

3. Shipping Charges

Free Shipping: We offer free standard shipping on all orders above ₹1,999.

Standard Shipping: ₹79 flat fee for orders below ₹1,999.

Express Delivery: ₹149 additional charge, available at checkout.

Same-Day Delivery (Mumbai): ₹249 additional charge for orders placed before 2:00 PM.

Cash on Delivery: An additional handling fee of ₹49 applies for COD orders.

4. Order Processing

Orders are typically processed and dispatched within 24 hours of placement (excluding Sundays and public holidays). You will receive a shipping confirmation email with your tracking details once your order is dispatched.

Orders placed after 5:00 PM may be processed the following business day. During sale events or peak seasons, processing may take up to 48 hours.

5. Order Tracking

Once your order is dispatched, you'll receive an SMS and email with your tracking number and a link to track your shipment in real time.

You can also track your order anytime by visiting our Track Order page and entering your Order ID and registered email/phone number.

Tracking information may take up to 4–6 hours to update after dispatch.

6. Delays & Exceptions

LUXE STORE is not responsible for delays caused by courier partner operations, natural disasters, government restrictions, public holidays, or other force majeure events.

In rare cases, your delivery may be delayed due to incorrect address information. Please ensure your shipping address is complete and accurate when placing your order.

If your order is significantly delayed (more than 3 days beyond the estimated date), please contact our support team and we'll investigate promptly.

7. Failed Deliveries

Our courier partners will attempt delivery up to 3 times before returning the package to us. If your order is returned due to a failed delivery, we will contact you to reschedule.

Re-delivery charges may apply for orders returned due to incorrect address, recipient unavailability, or refused delivery. In such cases, a refund (minus shipping charges) will be issued if you choose not to redeliver.

8. Contact Us

For any shipping-related queries, please reach out to us:

Email: support@luxestore.com Phone: +91 98765 43210 WhatsApp: +91 98765 43210

Our customer support team is available Monday to Saturday, 10:00 AM – 6:00 PM IST.