Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support. This includes your name, email address, phone number, shipping address, and payment information (processed securely via our payment partners — we never store full card details).

We also automatically collect certain information when you visit our website, including your IP address, browser type, referring URLs, and pages viewed. This helps us improve our services and provide a better shopping experience.

2. How We Use Your Information

We use the information we collect to process and fulfill your orders, send you order confirmations and shipping updates, respond to your comments, questions, and customer service requests, send you marketing communications (only if you've opted in), monitor and analyze trends and usage to improve our website, and detect and prevent fraudulent transactions and abuse.

We will never sell your personal information to third parties.

3. Information Sharing

We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and sending emails. These parties are contractually obligated to keep your information secure and use it only for the purposes we specify.

We may also disclose your information if required by law or to protect our rights and the safety of our customers.

4. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our website and remember your preferences. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We use analytics tools (such as Google Analytics) to understand how visitors interact with our site. This data is aggregated and anonymous.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. All data transmission on our website is encrypted using SSL (HTTPS). We regularly review our security practices and update them as needed.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, update, or delete your personal information at any time. You can do this through your account settings or by contacting us. You may also opt out of marketing communications at any time by clicking the unsubscribe link in any email we send.

For any privacy-related concerns or requests, please contact us at privacy@luxestore.com.

7. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the 'Last Updated' date. We encourage you to review this policy periodically.