Returns & Exchanges
Not the right fit? No worries. We make returns and exchanges simple, free, and hassle-free.
30-Day Window
Return or exchange within 30 days of delivery
Free Pickup
We collect from your doorstep at no cost
Fast Refunds
Processed within 7–10 business days
Easy Exchange
Swap for a different size or colour
How Returns Work
Initiate Request
Log in to your account, go to My Orders, and select the item you'd like to return or exchange. Fill in the reason and submit your request.
Get Approval
Our team reviews your request within 24–48 hours. Once approved, you'll receive a confirmation email with pickup details.
Free Pickup
Our courier partner will collect the item from your address at a time convenient for you. No need to visit a store.
Inspection & Refund
Once we receive and inspect your item, your refund will be processed within 7–10 business days, or an exchange will be shipped immediately.
Return Eligibility
Item is unused and in its original condition
All original tags and packaging are intact
Return is initiated within 30 days of delivery
Item is not marked as 'Final Sale'
All accessories and extra items included
Non-Returnable Items
Items marked as 'Final Sale' on the product page
Products that have been worn, washed, or altered
Items with missing tags, damaged packaging, or missing accessories
Products damaged due to misuse or negligence
Customised or personalised orders
Gift cards and store vouchers
Frequently Asked Questions
How many days do I have to return an item?
You have 30 days from the date of delivery to initiate a return or exchange.
Do I have to pay for return shipping?
No. LUXE STORE offers free return pickup for all eligible returns and exchanges.
Can I exchange for a different product?
At this time, exchanges are only available for the same product in a different size or colour. For a different product, please return and place a new order.
What if the item I want to exchange is out of stock?
If the desired size/colour is unavailable, we'll offer you a full refund or store credit.
How will I receive my refund?
Refunds are credited to your original payment method. We also offer instant refunds to your LUXE Store wallet.
Can I return a product that was bought during a sale?
Yes, sale items are returnable unless specifically marked as 'Final Sale' on the product page.
Ready to return or exchange?
Log in to your account to get started in under 2 minutes.