Refund Policy

1. Refund Eligibility

You are eligible for a full refund if:

• You received a damaged or defective product • You received the wrong product • Your order was lost in transit and not delivered within 15 days of the expected date • You cancelled your order before it was dispatched

Products must be returned in their original, unused condition with all original tags, packaging, and accessories intact. Items that have been worn, washed, or altered are not eligible for a refund.

2. Non-Refundable Items

The following items are NOT eligible for refund or return:

• Items marked as 'Final Sale' or 'Non-Returnable' on the product page • Products with broken seals, missing tags, or altered packaging • Items damaged due to misuse or improper handling by the customer • Customised or personalised orders • Gift cards and vouchers

Shipping charges are non-refundable unless the return is due to our error (wrong product, damaged item, etc.).

3. How to Initiate a Refund

To request a refund, please follow these steps:

1. Log in to your LUXE STORE account and go to 'My Orders' 2. Select the order and click 'Request Return/Refund' 3. Choose the item(s), select your reason, and upload photos if applicable 4. Submit your request — our team will review it within 24–48 hours 5. Once approved, we'll arrange a free pickup from your address 6. After we receive and inspect the item, your refund will be processed

Alternatively, you can email us at refunds@luxestore.com or WhatsApp us at +91 98765 43210.

4. Refund Processing Time

Once we receive your returned item and verify its condition, refunds are processed as follows:

Original Payment Method: 7–10 business days (depends on your bank or payment provider)

LUXE Store Credit/Wallet: Instant — as soon as inspection is complete

UPI / Net Banking: 3–5 business days

Debit/Credit Card: 5–10 business days (as per bank policies)

You will receive an email confirmation once your refund has been initiated.

5. Exchange Policy

If you'd like to exchange your product for a different size or colour, you can initiate an exchange request through your account. Exchanges are subject to product availability.

If the desired item is not in stock, we'll issue a full refund or store credit as per your preference.

Exchanges must be requested within 30 days of delivery.

6. Cancellation Policy

You can cancel your order for a full refund any time before it is dispatched. Once dispatched, cancellation is not possible — you'll need to initiate a return after delivery.

To cancel, go to 'My Orders' in your account and click 'Cancel Order'. Alternatively, contact our support team immediately.

For prepaid orders, the refund will be credited to your original payment method within 5–7 business days.

7. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos/videos of the issue. We will arrange an immediate replacement or full refund at no extra cost.

Please retain the original packaging until the issue is resolved — our courier may need to collect the item for inspection.

8. Contact Us

For any refund-related queries, our team is here to help:

Email: refunds@luxestore.com Phone: +91 98765 43210 (Mon–Sat, 10 AM – 6 PM IST) WhatsApp: +91 98765 43210

We aim to resolve all refund queries within 48 hours of contact.